Monday, 3 November 2014

THE BUSINESS ENVIRONMENT AND THE PERIOD OF SOCIAL NETWORKS – ODUNZE REGINALD C







Daddy “slap” me, I want to be on Face book, my mummy is on Face book, these are the words of my three year old daughter, the elder sister corrected her, it is not slap, it is snap. I laughed, and talked to myself that after all my money is not vain. But on second thought , I begin to imagine the impact of social networks on this generation.
Nothing is constant, only change is the constant thing. The business environment is becoming more and more complicated. Within a very  short time, we have moved from the period of cold war where Einstein’s  laws and postulations dominated,( Kiyosaki 2000;398)  for the students of physics, they will understand more on the laws and postulations of Einstein,  to the period  of globalization, where the world has been described as a global village.
We subsequently moved from the period of globalization to the period of  Moore” s law where the power of microchips doubles every three months , to the period of Hyper globalization, where it was stated that what affects one economy may definitely not affect the other as enunciated  in the world 3.0 mindset.
The clear nature of business environment manifested more clearly when the owner of Amazon.com, Jeff Bezos, instantly became a billionaire by putting wall mart on line.
Where are now in the era of social networks, where social networks like Facebook, Twitter, LinkedIn , instagram etc have made their owners instant billionaires.
What that portends is that organization has started realigning their corporate communication, Customer Relationship Management within the dictates of the business environment. What it means is that there are new professions, social media practioners ,social media managers and social media marketers.
The impact of the social media networks on business cannot be over emphasized, organizations, PR managers, advertising practioners have equally discovered that advertising in social media has more target audience and a better reached audience , more over it is cheaper and real time and it is also across the globe especially when organizations advertised through Google Ad word. The Google Ad word definitely target a larger audience and advert is tailored to the  motives and aspirations of the site and blogger for example a business site will attract business adverts on it,  a relationship site, will  attracts wedding planning adverts, women” s clothing’s etc.
The impact of these on business environment is that virtually every organization wants to be on Face book, Twitter, Pin crest, weibo, LinkedIn, the list could be endless as there more than 1000 social network sites, there is also the  YouTube especially for mass media. And that lead to an idea of having an anchor on those social media., as aggrieved customers hit these media to express their dissatisfaction, regret, misgivings about the organization, and it calls for swift response, as dissatisfied update, tweet or you tube upload can go viral.
Even militant are not left out as they hit social media to upload their latest exploits, while denouncing Americanism  but the irony of it is that virtually majority of  the social media networks are  all American companies. In a special report in 2003 by Business week captioned “The Best Global Brands”, Annual Ranking of the top 100 Brands. In a sub title “Brands in an age of Anti Americanism” the report stated and I quote” Park Young Hoon of Seoul was quick to clench his fist and yell slogans against George W Bush in a giant rally denouncing the US president’s tough policy on North Korea. The report went on to say “but that doesn’t mean the 33 year old Computer Engineer is willing to loosen his grip on his favorite American coffee or cola” 
“Calling for political independence from the US is one thing and liking American brands is another” he says off course I like IBM, Dell, Microsoft, Starbucks and Coke”
The report also stated that “Yemeni students were out burning American flags, chanting kill the Americans noted by Valenti CEO of the Motion Pictures Association of Americans, as soon as the theaters open at 7pm, bingo, they are all there”.
In my article on the power of branding, I opined “ the popular Islamic fighters also stated that they are against western education, but bingo, they are carrying the latest assemblage of state of the art weapons and ammunitions which are the products of foreign countries  , they are also  uploading their videos, pictures of their exploits in You tube, and other social networks, the Islamic State militants  that killed the American In Iraq were busy castigating the Americans, yelling anti American slogans, but by evening they are communicating their exploits in Twitter, Face book and You tube. One thing is to hate a country, a society and another thing is to like its product or service.
That is the power of social networks, when Mark Zuckerberg, the owner of Face book, pioneered Face book, the American discovered one thing, it gives them a data base of one third of the world, they decided to encourage him. And today virtually everybody is on Face book, getting about any person is by the click of the mouse, and recently you can’t update name in Face book especially if you have done that within six months.
Social Networks have changed the business environment and the social life of the world; people are easily connected by the click of the mouse, so also businesses are connected with the click of the mouse. But there are other issues in these social networks, like uploading of nude pictures, which Face book should look into as it evades people’s privacy.
I will say that we are now in the period of social networks, and until another period resurfaces, let us all remember, that as we click, give a status update, upload that beautiful pictures of ours, like and create a page for a cause Zuckerberg and other social network owners are busy smiling to the banks, But with the introduction of Netropolitan,  a social network for rich, where subscribers are expected to pay heavy amount of money and according to its website, it states that “ THE NETROPOLITAN CLUB is a global online community for affluent and accomplished individuals worldwide to socialize in a private and secure manner. Current total first-year fees to join Netropolitan are $9,000, payable at registration; subsequent annual dues are $3,000 a year“   
There is Globallshare, where you  are expected to make money, if you subscribe free of charge during its formative time. There also the BB channel, whatsapp, google + , yahoo messenger, etc.
The youths are not left out as majority of them are using Pandora, in a research by The Atlantic, it noted that “Yes, it's a social network. Also: Just a third of high school seniors place a call each day, and more teens report using Pandora than Instagram or Snapchat” the research went on to say that  “Pandora is doing something very, very right, and it's still barely making money. Distributing music on the Internet, ladies and gentlemen: Great service, rough business”
 What we need to do is to tap in to it and discovered how we can benefit from the gains of the social networks. And until another period resurfaces, we are right now in the period of social networks.

Odunze Reginald
Lead Consultant, Chareg Consulting.

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