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Thursday, 12 January 2017
KFC is using facial recognition technology to predict customers' orders based on how they look-ByLibby Plummer
The fast food tech is the result of a collaboration with Baidu - the 'Google of China'
The technology will suggest an order, based on your mood, age and gender (Photo: Getty)
A KFC in Beijing is using facial recognition software to predict what customers will order.
Software
in the Chinese fast food outlet is designed to choose a suggested order
by estimating the mood of the customer, along with their age and
gender.
For return customers it can remember what they ordered last time and suggest their favourites on subsequent visits.
The
bizarre technology is a collaboration between KFC and search engine
firm Baidu - essentially the Chinese equivalent of Google.
Baidu
said in a press release that the system would suggest that “a male
customer in his early 20s” might want to order “a set meal of crispy
chicken hamburger, roasted chicken wings and coke for lunch,” while “a
female customer in her 50s” would be offered “porridge and soybean milk
for breakfast.”
(Photo: Weibo/KFC) Whether relying on stereotypical food choices based on
supposed gender and age is an effective system remains to be seen. Of
course, the facial scanning software could also get this wrong.
If customers are not happy with the first suggestions, they can navigate through to a list of alternatives.
"A male customer service assistant in his 20s demonstrated the machine
for me, and was indeed offered a chicken hamburger set meal," said Amy
Hawkins, who tried out the fast food tech in Beijing and described the
experience in The Guardian .
"I stood in position, and was read as being female
(correct), beautiful (correct) and in my 30s (only a decade off). On
this basis, I was also recommended a chicken hamburger meal".
She
also reported that while the system read the same characteristics from
her face on a second visit, it did not remember her preferences.
(Photo: Weibo/KFC) There are plans to roll the facial scanning technology to 5,000 more stores in China.
This isn't the first time that KFC has teamed up with Baidu to test out futuristic fast food technology.
A previous trial in Shanghai involved a robot staff taking orders.
The idea of a fast food restaurant storing facial scans along with visit times, raises issues over privacy.
KFC stresses that the data collected is secure and "will not be used for other purposes".
Bet it would go Black man detected order fried chicken and watermelons with a drink of malt liqour
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