Strategies for keeping customers with PFAs in the event of lifting the Transfer Window-Odunze Reginald C

Image credited to Telegraph

Strategies according to Professor Anao, "are schemes, maneuvers, methods, and plans which organizations or individuals hope to deploy in order to function effectively". Retirement is essential one of the basic facts of life and people save for two basic reasons, to make lots of money and to provide for the retirement. And according to a recent research, "are more likely save to cater for their retirement than to be rich". The following can be in place in achieving customer retention during the Transfer window:

Appropriate customer service and relationship management should be the key as most customers are dissatisfied with the services of the PFAs, in a recent forum in Lagos, the AGM , Public Sector of the National Pension Commission Mr. Abbo Mamman, noted “that what will keep PFAs in business of the level of satisfaction, customer loyalty and brand projection they are able to sustain with their customers, adding that all PFAs are looking forward to the transfer window noting that the customers that will be transferred will be from one PFA to the other”

Giving them statements at the right time, as most customers complained of never receiving our statement. Efforts should be geared towards the e-statement as it is the key to reaching customers at the right time, as internet covers and abridge space and time, the need for that could not be over emphasize as Abbo Mamman noted and advised customer to promptly report PFAs who are unable to give them their statements as at when due.

Resolving issues within the shortest possible time, especially issues of unremitted months etc. Most of the issues of unfunded in the public sectors arises due to several factors, among them includes inability to present documents and facts for nominal roll, wrong capture of public sectors customers as they migrate to IPPIS. (Integrated payment Pay slip Information system) with about 144 MDAs on the IPPIS list and still counting, it becomes increasingly important to do it well at in its inception. With the migration of pilot MDAs like Education, Finance Foreign affairs and 4 others in batch 1 of the IPPIS in April 2007. And the fact that some of these workers are still having un remitted months with most of the PFAs, it becomes important to do it well at the beginning ,  I don't care   attitude of public workers , default setting by the IPPIS officers and issues of double and triple RSA PINs has created such loop holes in achieving the desired result. And minimizing that PFAs should liaise with these customers in alleviating that as majority of them do no know that they created such issues, although there may be issues arising from PFAs on that regard.

To be continued…..

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